What can we do for you ?

 

Here you can discover what we can do for you and your business. Whether you need help with implementing CXM platforms, advice on how to grow adoption or even if you want to optimize your social strategies, we are here to help. Take a look at our services below.

What can we do for you ?

 

Here you can discover what we can do for you and your business. Whether you need help with implementing CXM platforms, advice on how to grow adoption or even if you want to optimize your social strategies, we are here to help. Take a look at our services below.

We Offer

Implementation

We understand your current marketing processes, devise a strategy on the preferred platform and train you on how to use it. We enable:

  • Seamless publishing across channels
  • Structured campaign management
  • Personalisation and consistent 
  • Create, distribute and track advertising campaigns
  • Organized customer care processes
Strategic Support

We make sure that with time as you mature through the platform, we resolve every single query that you may have.

  • Change management
  • Custom trainings and instructions
  • Increase adoption across your organization
  • Improve social strategies
Check out our plans
App Store & Integration

To extend the functionality of UCX platforms, we have created multiple Apps and integrations for out-of-the-box use cases.

  • Improve usability
  • Automate processes
  • Connect third party applications

Strategic Support Plans

Most Popular

Essential

Operating drumbeat

•   6 months service period
•   Bi-weekly call
•   Up to 20 hours a month
•   1 Point of Contact

Benefits

✓  Full-time Technical Consultant 
✓  On-demand Business Consultant 

€ 2.600 / month

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Professional ★

Operating drumbeat

•   6 – 12 months service period
•   Weekly call
•   Up to 30 hours a month
•   1 Point of Contact
•   Annual Value Realisation Check

Benefits

✓  Full-time Business Consultant
✓  On-demand Technical Consultant 

€ 4.000 / month

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Advanced ★ ★

Operating drumbeat

•   12 months service period
•   Weekly call
•   Up to 45 hours a month
•   2 Points of Contact
•   Annual Value Realisation Check

Benefits

✓  Full-time Business Consultant
✓  Full-time Technical Consultant 

€ 6.000 / month

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Enterprise ★ ★ ★

Operating drumbeat

•   12 months service period
•   2x per week call (as required)
•   60+ hours a month
•   2 Points of Contact
•   Quarterly Value Realisation Check

Benefits

✓  Full-time Business Consultant
✓  Full-time Technical Consultant 

€ 8.000+ / month

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Compare all Specifications

"Raffish Agency has been a big help in our Sprinklr implementation, providing invaluable support and taking a significant workload off our shoulders. Their understanding of our needs has brought us more clarity in what we need to do for a successful implementation. They consistently go the extra mile, from talking to development teams to inspiring us to achieve even greater efficiency."

Elke Van Looveren, Jumbo Supermarkten
Lead Digital Content

"Raffish Agency has been temporarily supporting us with the social media operational activities and has been instrumental in optimizing our Sprinklr set-up and defining automations to make our lives easier. Thanks to Raffish we have a increased our operational efficiency."

Martine Koppens, Signify
Global Head of Digital Marketing Acceleration & Operations

"Great company to work with, lots of support on issues that Sprinklr cannot fix itself. Understand your business case and ensure clear and realistic communication and planning."

Mark ter Laan, Jumbo Supermarkten
Brand Activation Manager

"Philip has been a great support with the re-implementation of Sprinklr. We are very pleased with the broad capabilities of Sprinklr, but their own support isn't capable of pin pointing our deeper laying needs and solves 'problems' thinking from their product capabilities (quick fixes and short term solutions) rather than a well thought through solution for a working organisation. Philip is well capable of making the translation from an organisation to the product."

Sanne Krist, Cannondale
MarTech Specialist

"Raffish has been an excellent implementation partner with delivering high quality deliverables with clear communication and timely delivery of project. Their skills and expertise helped us build the platform in line with business needs. Ieva and team were very cooperative and helped also from a consultation perspective to advice on what was possible and ensure our requirements were translated to platform capabilities which could then be leveraged further in downstream platforms. Overall, we are very pleased to have achieved the project milestones in our work together!"

Nikhil Pai, ASML
Analytics Expert
Global Digital Communications

Detailed Specifications

System administration

Base Bronze ★ Gold ★★ Platinum ★★★
System administration ✓ ✓ ✓ ✓
Status reports and action items for stakeholders ✓ ✓ ✓ ✓
Monitoring features and functionalities ✕ ✓ ✓ ✓
Onboarding new users to existing deployments ✓ ✓ ✓ ✓
Support inbox ✓ ✓ ✓ ✓
User & agency management ✓ ✓ ✓ ✓
First response
Base Bronze ★ Gold ★★ Platinum ★★★
First response ✕ ✓ ✓ ✓
Triage support for one-time-events such as
on-the-fly custom monitoring, dashboards, rules,
properties, and reporting.		 ✕ ✓ ✓ ✓
Crisis management ✕ ✕ ✓ ✓
Issue resolution and follow-up. Triage with
Sprinklr teams		 ✕ ✓ ✓ ✓

Ongoing education

Base Bronze ★ Gold ★★ Platinum ★★★
Ongoing Education ✓ ✓ ✓ ✓
Recommended use cases for feature enhancements ✓ ✓ ✓ ✓
Providing (virtual) deskside coacing for new individual users and roles ✓ ✓ ✓ ✓
Product Q&A through scheduled meetings as well as on an ad-hoc basis ✓ ✓ ✓ ✓
Provide custom collatoral for System Architecture ✕ ✕ ✓ ✓
Internal collatoral: Training recordings ✓ ✓ ✓ ✓
Internal collatoral; FAQ, landingpages ✕ ✕ ✓ ✓
Conduct additional training for system users if required ✓ ✓ ✓ ✓
Recommended use cases for feature enhancements ✓ ✓ ✓ ✓
Providing (virtual) deskside coaching for new individual users and roles ✓ ✓ ✓ ✓
Product Q&A through scheduled meetings as well as on an ad-hoc basis ✓ ✓ ✓ ✓
Provide custom collatoral for System Architecture ✕ ✕ ✓ ✓
Internal collatoral: Training recordings ✓ ✓ ✓ ✓

Configuration Optimisation

Base Bronze ★ Gold ★★ Platinum ★★★
Configuration Optimasation ✕ ✓ ✓ ✓
Work with business owners to update configuration according to new requirements ✕ ✓ ✓ ✓
Optimize the platform on an ongoing bases to keep updated (governance, rules and properties) ✕ ✓ ✓ ✓
Configure new feature enhancements to support existing deployments ✕ ✓ ✓ ✓
Custom reporting ✕ ✓ ✓ ✓
Additional and new use-case (dashboards, custom metrics, approval-flows) ✕ ✓ ✓ ✓

Drive platform adoption

Base Bronze ★ Gold ★★ Platinum ★★★
Drive Platform Adoption ✕ ✕ ✓ ✓
Internal marketing: one-pager explainers, newsletters to the users ✕ ✕ ✓ ✓
Hosting Center of excellence ✕ ✕ ✓ ✓
Concepts for gamification & and internal program branding ✕ ✕ ✓ ✓
Usage monitoring & reporting ✕ ✕ ✓ ✓
Internal strategic presentations ✕ ✕ ✓ ✓
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Still some questions? Let’s chat!

Get in touch

Still some questions? Let’s chat!

Get in touch